Bad CRM Practices to Avoid

Bad CRM Practices to Avoid

Introducing and implementing new business technology can be both exciting and scary. The same goes for customer relationship management (CRM) software. Implementing a new CRM can improve business-customer relations and internal processes. However, bad CRM practices...
Understanding the Difference Between CRM and ERP

Understanding the Difference Between CRM and ERP

If you’re new to running a small business, it can be easy to get bogged down by all of the acronyms thrown around in the business world. However, it’s important to understand what these different terms mean and how they pertain to your business’s...
Advantages of Using a Mobile CRM

Advantages of Using a Mobile CRM

What Is Mobile CRM?Smartphones and other mobile devices play a large role in most aspects of modern life, from how we communicate with one another to how we work. A significant amount of online traffic now comes from mobile devices, and as a result, businesses stand...
Benefits of CRM Software for Call Centers

Benefits of CRM Software for Call Centers

Call centers form the primary point of contact between businesses and customers. They handle everything from sales to customer support, making them essential to organizational success. Unfortunately, running a call center can be labor-intensive without the right...